NEW Return Policy
You have 7 days to exchange an item from the date delivered for a store credit, minus any shipping charges originally paid.
To be eligible for a store credit, your item MUST be unused, not scented, unaltered, unwashed, and in the same condition that you received it, including attached tags (if any).
Only damaged goods will receive return labels. Otherwise, you are responsible for shipping costs, which are non-refundable, should you return any item. Your items will need to have the invoice (packing slip) included with return.
The Ginger Braid is not obligated to authorize a return for claims AFTER indicated dates or if notice of return was not received.
Additional non-returnable items:
Should you receive a damaged or defective item, claims must be made over email and include a picture of defect within 7 calendar days in order to receive refund. Any return not considered a damage will be returned at customer’s own expense.
Clearance and Sale items are FINAL SALE. No refunds or exchanges.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and he will find out about your return.
Please email us for our return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are NOT responsible for USPS, UPS, or any other carriers lost packages should they not arrive.
Thanks for shopping at The Ginger Braid! We value your business!